FAQ – Poriyo

General questions about Poriyo

Who is Poriyo?

Poriyo is an official reseller of games, gift cards and in-game credits. This means that all our products - wether it is games, gift cards or in-game credits - are sold with the full support of the publisher or distributor.

What products does Poriyo sell?

At Poriyo, you can purchase prepaid credit, digital games, in-game credits, and gift cards. We offer gift cards in various categories like fashion, travel, food, entertainment, and gaming.

How can I contact Poriyo?

Poriyo is available 24/7 via the contact form you will find here.. Our customer service responds during office hours.

How reliable is Poriyo?

At Poriyo, we prioritize the quality of our service.

We take fraud seriously, conducting additional checks when needed and occasionally requesting additional information.

And as an official partner of brands like PlayStation, Xbox, Nintendo, Google, and Apple, we always provide 100% valid codes.

Questions about your Poriyo account

I forgot my password, what now?

Go to 'Account' and click 'Forgot password?'.
Enter the email address associated with your Poriyo account and click 'Send email'.
Check your inbox, click the link in the email, and enter your desired new password.
Click 'Reset password', and you can log in again!

Can I view my order history?

Want to know what you've ordered at Poriyo You can access your order history, but in order to do so you need a Poriyo account.

Don't have a Poriyo account yet? First, create an account using the email address you used to purchase products in our webshop.

Log in to your Poriyo account by clicking 'Login' in the top right corner.
On mobile, view your order history by selecting 'Orders' from the dropdown menu.
On desktop, view your order history by clicking 'My Account' at the bottom left, then 'Orders'.

How can I find the invoice for my order?

To view your order invoice in your Poriyo account, simply follow these steps:

Go to the Poriyo login screen and sign in with your Poriyo account. If you don't have a Poriyo account yet, make sure to create one.
Click on the 'Orders' tab in your account.
Find the order number of the desired invoice and click on it.
Under 'Download invoice', you'll find the invoice you're looking for.

This way, you quickly and effortlessly access your order invoice.

I entered the wrong email address when creating my account, what now?

If you've realized that you used the wrong email address while creating your Poriyo account, don't worry. You can easily correct this issue by following these steps:

Go to the Poriyo login screen and log in with your (incorrect) email address you provided earlier.
Click on your account in the top right corner and select 'Account details'.
Update your email address, then click 'Save changes'.
You'll receive an email immediately at the new email address you provided.
Confirm the change by following the instructions in the email. Once completed, your email address is successfully updated.

This way, you can quickly and effortlessly correct your email address and continue using your Poriyo account without issues.

Can I delete my Poriyo account?

Follow these steps to delete your Poriyo account:

Go to the Poriyo login screen and sign in with your Poriyo account.
Click on the 'Personal details' tab at the bottom of the page.
Click on 'Delete my account'.
Enter your password to confirm.
Your account will be deleted within the legal term.

Important: Keep in mind that this action is permanent. This means you'll lose access to your order information, order history, and you won't receive newsletters anymore. Make sure you're certain before deleting your account.

Questions about your order

I've lost my code, what now?

You can easily find your code in your Poriyo account. Here's how:

Log in to your Poriyo account by clicking 'Login' at the top right.
Go to 'Orders' under 'My Account'.
Click on the order number of the order where you've lost your code.
Scroll down, and you'll find your code under 'PRODUCT CODE'.

Can I view my order history?

Want to know what you've ordered at Poriyo? You can access your order history, but in order to do so you need a Poriyo account.

Don't have a Poriyo account yet? First, create an account using the email address you used to purchase products in our webshop.

Log in to your Poriyo account by clicking 'Login' in the top right corner.
On mobile, view your order history by selecting 'Orders' from the dropdown menu.
On desktop, view your order history by clicking 'My Account' at the bottom left, then 'Orders'.

Can I cancel my order?

You can cancel your order if you meet the following 3 conditions:

The 14-day withdrawal period hasn't passed.
The code hasn't been redeemed yet.
The product's publisher allows returns (information can be found on the product page).

If you meet the above conditions, you can request a refund.

How can I verify my order?

In some cases, we perform verification to ensure the order was placed by you. If you've received an email from us to verify your order, kindly follow the steps mentioned in the email within 72 hours.

If the verification doesn't meet the requirements, you'll receive another email from us. Make sure to carefully follow the steps to ensure proper verification.

What payment methods does Poriyo offer?

you can choose payment methods such as Apple Pay, Klarna and Trustly. At Poriyo you can also pay with your credit card.

I don't recognize the charge on my bank statement, what now?

Don't recognize the payment to us? Poriyo uses different payment providers. So you might find the following payment providers on your bank statement: Adyen, Mollie, Trustly, Skrill, and PayPal.

What is the refund period?

On average, the refund period is 1 to 5 business days. However, exceptions may apply to some payment methods.